At AMFG, we are not just committed to ensuring a smooth manufacturing process, but also a seamless financial experience. As part of our ongoing commitment to improving your user experience, we have included comprehensive details on our billing process.
This page provides helpful information regarding who needs to upload payment details, how to set up payments, accepted payment methods, and more.
Who has to upload payment details?
Your responsibility to upload payment details varies depending on your subscription plan with us:
Essentials Plan: Requires automatic billing
Premium Plan: Requires automatic billing
Ultimate Plan: Auto-billing or manual invoice, depending on the value
Enterprise Plan: Manual invoice only
How to Set Up Payments
Setting up payments for your subscription is easy and straightforward. If your plan includes automatic billing, rest assured that your subscription will renew automatically. To configure this:
Log into your AMFG management console.
Navigate to settings in the left-hand navigation
Click on users
Navigate to the 'Billing' section
Follow the on-screen instructions to set up your payment method
Confirm your setup
Please see video walkthrough:
What happens after I input my payment details?
After successfully inputting your payment details:
Your subscription will be activated.
You will have full access to our app; please allow up to 24 hours for a complete activation.
If you do not have access to all pages within this timeframe, please contact support via the Chat popup in the left-bottom corner of the Management Console. Alternatively, please contact your consultant directly.
Accepted Payment Methods
We accept various methods of payment, and these may vary by region. Please refer to this table to see the accepted payment methods in your region.
Contacting Us Regarding Payments
For any questions or issues related to payments, you can contact your dedicated consultant. You can also speak to our finance team or reach out to our attentive support team through the Help Center at help.amfg.ai or the chatbot in the bottom left-hand corner of the management console.
As always, our team is ready and eager to assist you with any questions or issues you may have.
FAQs
What are the available payment methods?
Please refer to this table for a comprehensive list of available payment methods.
Are there any additional fees or charges that I should be aware of, such as transaction fees or international taxes?
No, there are no hidden fees or additional charges beyond what is stated in your contract. Please note that our quoted prices do not include tax. You should refer to your local tax regulations for further information.
How can I update my payment information or billing address, and what happens if my payment fails or is declined?
You can easily edit your payment information or billing address in the Management Console (MC). Please be aware that your app access is tied to your active subscription; in case of a payment failure, resulting in an inactive subscription, you will be locked out of the app. Should this occur, please contact accounts@amfg.ai.
How secure are your payment processing systems, and what measures do you take to protect your financial data?
AMFG works only with PCI-compliant payment providers and does not retain any sensitive bank details. To ensure the highest level of security, we have implemented a variety of organisational, technical, and administrative measures. All financial account information is encrypted during transit and while at rest, and we use additional access controls, coupled with ongoing monitoring to prevent unauthorised access and misuse. Our service providers are obligated to maintain the confidentiality of your data and employ encryption for enhanced security. If at any point you suspect that your security has been compromised, we urge you to contact us immediately.
What happens if I had access, and suddenly I no longer do?
Loss of access could occur for a variety of reasons, one of the most common being an inactive subscription. Should you experience a loss of access, please reach out to our accounts team immediately at accounts@amfg.ai, or contact support@amfg.ai.
Thank you for your continued trust in AMFG. We look forward to providing an exceptional experience as we continue to serve your autonomous manufacturing needs.