At AMFG, we are committed to ensuring a smooth manufacturing process and a seamless financial experience. This guide provides details on managing your subscription, payment methods, and account activation.
1. Subscription Plans & Payment Requirements
Your responsibility to upload payment details depends on your specific subscription plan:
Auto-Billing: The easiest and most convenient way to maintain your AMFG License. Your Order Form will state “Auto in-app Billing”.
Please refer to Section 2 of this article for setting up your payment method.
With Auto in-app Billing, you can also manage additional users through the AMFG console. You can increase or decrease your user count, which is billed monthly.
Please note: Your user count can not be reduced below the number of users stated on your Order Form.
Invoice: AMFG also allows clients to pay by invoice, which is typically reserved for Enterprise clients. Your Order Form will state:
The amounts due
The billing cycle (typically annually)
The due date from the invoice (such as: In Advance)
2. For Auto-Billing only: Setting Up & Managing Payments
To configure the payment method in the Management Console, the Admin user has to:
Navigate to Settings in the left-hand navigation.
Click on Users.
Go to the Billing section.
Provide Billing Contact, Billing Address, and Payment Method information.
Video tutorial:
3. Accepted Payment Methods
We accept various regional payment methods, including:
Credit & Debit Card: Worldwide
Direct Debit: ACH (US), SEPA (EU) & BACS (UK)
Invoice: Worldwide
4. Post-Payment Activation
After successfully inputting your payment details:
Your subscription will be activated, and you will gain full access to the AMFG app.
Account Lockout: Access is tied to an active subscription. If a payment fails, your account will be locked. If this occurs, contact accounts@amfg.ai.
Please allow up to 24 hours for complete account activation.
5. Security & Compliance
PCI Compliance: AMFG works only with PCI-compliant payment providers and does not store sensitive bank details on our servers.
Data Encryption: All financial information is encrypted during transit and at rest.
6. Contacting Us Regarding Payments
For any questions or issues related to payments, please contact your dedicated Onboarding Consultant. You can also speak to our Finance team <accounts@amfg.ai> or reach out to our attentive Support Team at <support@amfg.ai> or via the in-app chatbot located at the bottom left corner of the Management Console.
As always, our team is ready and eager to assist you with any questions or issues you may have.
7. Late payments
AMFG follows a structured process to manage active licenses. In the event of non-payment, we follow the following sequence:
7.1 Auto-Billing
Auto-Billing uses a standardised process:
Retries: If a payment fails, AMFG will retry the payment 3 times. These retries happen automatically. During this period, your Management Console is active. A warning message will appear in the Management Console
Automated account closure: Your account will lock automatically after 10 days. Your Management Console is now locked and can only be accessed by the Admin user. The only accessible page is the Billing page.
→ Please note: The system will not retry payments once the account is locked!Restoring access: Please contact accounts@amfg.ai or your Customer Success Manager to re-establish access. The team will provide you with a payment link to clear any outstanding balance. Please ensure to make payment within 24 hours.
/!\ Restoring access /!\
The system reconciles the account status every night at 12 AM UK time. If payment has been made, the account will unlock. Support can not unlock the account.
7.2 Invoice
Invoice payments focus on engagement between you and the AMFG's Accounts Teams:
Reminders: If an invoice is overdue, AMFG will contact your Accounts Payable Team after 1, 7, and 14 days at the email address provided on the Order Form. During this period, your Management Console is active.
Account closure: If the reminders are unsuccessful and no response is received, your account will be locked after 14 days.
Restoring access: Please contact accounts@amfg.ai or your Customer Success Manager to re-establish access. The team will assist you through the process.
/!\ Restoring access /!\
Please align internally and ensure that your Accounts Payable Team is in touch with the AMFG Accounts team.
FAQs
Are there any additional fees or charges that I should be aware of, such as transaction fees or international taxes?
Please note that any transactional or exchange fees applied by your bank should be covered by you.
We do not apply any hidden fees or additional charges beyond what is stated in your contract.
Please note that our quoted prices do not include tax. You should refer to your local tax regulations for further information.
How can I update my payment information or billing address, and what happens if my payment fails or is declined?
You can easily edit your payment information or billing address in the Management
Console (MC). Please be aware that your application access is tied to your active subscription.
In case of a payment failure, our system retries to charge the provided payment method up to 3 times. If the system detects 3 unsuccessful payments, this will result in an inactive subscription, locking the AMFG application after a 10-day notice period. Should this occur, please contact accounts@amfg.ai or support@amfg.ai.
How secure are your payment processing systems, and what measures do you take to protect your financial data?
AMFG works only with PCI-compliant payment providers and does not retain any sensitive bank details. To ensure the highest level of security, we have implemented a variety of organisational, technical, and administrative measures. All financial account information is encrypted during transit and while at rest, and we use additional access controls, coupled with ongoing monitoring, to prevent unauthorised access and misuse. Our service providers are obligated to maintain the confidentiality of your data and employ encryption for enhanced security. If at any point you suspect that your security has been compromised, we urge you to contact us immediately.
What happens if I lose access to my account?
Loss of access could occur for a variety of reasons, one of the most common being an inactive subscription. Should you experience a loss of access to your account, please reach out to our accounts team immediately at accounts@amfg.ai or contact support@amfg.ai.