👥 Managing User Seats, Licensing, & Internal Billing
AMFG enforces user seat limitations in strict alignment with each customer's contractual agreement. This ensures system access remains identical to your signed Order Form. Each assigned seat permits one person to access the AMFG Management Console.
If you need to add new machine shop operators, deactivate personnel, or alter your subscription tier, you can manage these adjustments directly from your dashboard.
🛠️ Creating New Users & Handling License Limits
Navigation Path: Settings → Users → Users tab
When adding a team member to the platform, the workflow dynamically adjusts based on your remaining seat balance:
Scenario 1: Free Seats Are Available
If your active user total is below your contractual limit, clicking Create User opens the standard creation window. Fill in the team member's name, email, department routing rules, and structural role to grant console access immediately.
Scenario 2: License Limit Reached
If there are no free seats remaining in your subscription, attempting to create a user triggers a warning modal stating: "Not enough available user licenses to add new active user. You can still create a user but it will be inactive until you free up the license"
To proceed, you have two options:
Create an Inactive Profile: You can still fill out the form and save the user, but they will remain strictly Inactive and blocked from logging in until a license seat is freed up elsewhere.
Expand Your Subscription On-the-Fly: Check the Add user license box inside the Manage user licenses section at the bottom of the window.
💳 Billing Note: User seats can be added or removed at any time. Added seats are charged immediately, with the final cost calculated on a pro-rata monthly basis based on actual usage.
❌ Removing Users & Updating Your Contract
If an employee leaves your organization or no longer requires platform access, you can free up their seat using two distinct methods:
Deactivation (Seat Retention): Change the user's status to Inactive inside the User's details. This instantly revokes their console access and frees up the seat allocation for a new hire, while keeping your total contracted seat count (and monthly bill) the same.
Deletion & Downscaling (Billing Reduction): Click the trash icon next to a user profile. A confirmation window will appear asking, 'Are you sure you want to delete user ****?'. This instantly revokes their console access and frees up the seat allocation for a new hire, while keeping your total contracted seat count (and monthly bill) the same.
💳 Billing Note: If you wish to reduce your contractual seat count and lower your next bill, please email customer-success@amfg.ai or contact your Customer Success Representative for further information.
💳 Modifying License Tiers via the Billing Tab
Navigation Path: Settings → Users → Billing tab
The Billing tab provides a centralized interface to audit your current seat utilization, view your payment method (e.g., Invoice), and request permanent scaling adjustments.
Adjusting Your Subscription Cap:
Click the EDIT button next to your user license summary row.
The modal displays your Number of user licenses alongside the Number of existing users currently saved in your database.
Use the arrow keys to input your new target seat total.
➕ Increasing Seats: Setting the count from 6 to 7 displays "+1 seat will be requested". This triggers an automated message to the responsible department in AMFG, who will adjust your billing accordingly. The new user seat license is automatically added to your total seat count and becomes available for use.
➖ Decreasing Seats: Setting the count from 6 to 5 displays "The number of licenses cannot be less than the minimum set for your account". To request this change, please email customer-success@amfg.ai or contact your Customer Success Representative for further information.
Processing Expectations:
Clicking Save inside this window does not instantly rewrite your contract. Instead, it safely transmits a secure digital request containing your target limits to the AMFG account team, who will process the contractual update internally.