Troubleshooting:
If you experience issues with the Desktop Agent, there are a few things you can try:
Right-click the Desktop Agent, choose settings, and click Save. This will reinitialize the connection between the cloud and the Desktop Agent.
Restarting the Desktop Agent, by right-clicking and choosing exit, then relaunching it.
Restarting your computer.
Deleting the contents of the sync folder and also
C:\ProgramData\AMFG\AMFG Desktop Agentwhilst the Desktop Agent is not running.
Known challenges and solutions:
The Keybind file cannot be edited as the user does not have the right permissions
Solution:
Navigate to the file location: %appdata%\AMFG\AMFG Desktop Agent\config\automation.magics.config.ini.
Modify the content of the file as needed.
Save the file on your desktop.
Delete the default file at the original location.
Move the copied file from your desktop into the folder.
Reporting:
To report an issue with the Desktop Agent:
Provide the version of Magics and Desktop Agent that you are currently using.
Record a video of the issue occurring. Make sure the system clock is visible in the recording.
Provide a copy of all files from
C:\ProgramData\AMFG\AMFG Desktop Agentin the bug report.State if any of the troubleshooting steps resolved the issue.
Submit the report to AMFG Support: suppport@amfg.ai