Troubleshooting:
If you experience issues with the Desktop Agent (DA), there are a few things you can try:
Right-click the Desktop Agent, choose settings, and click Save. This will reinitialize the connection between the cloud and the Desktop Agent.
Restart the Desktop Agent by right-clicking and choosing Exit, then relaunching it.
Restart your computer.
Deleting the contents of the sync folder and also
C:\ProgramData\AMFG\AMFG Desktop AgentWhilst the Desktop Agent is not running.
Known challenges and solutions:
The Keybind file cannot be edited as the user does not have the right permissions
Solution:
Navigate to the file location: %appdata%\AMFG\AMFG Desktop Agent\config\automation.magics.config.ini.
Modify the content of the file as needed.
Save the file on your desktop.
Delete the default file at the original location.
Move the copied file from your desktop into the folder.
Reporting:
To report an issue with the Desktop Agent, please send the logs from the DA when the issue reproduces to our support team for investigation by following the steps below:
Right-click on the DA icon in your desktop toolbar -> Select "Request Support":
Describe the issue and press "Send":
This will automatically send the error logs to our team, and we will get back to you with feedback as soon as possible.
Provide the version of Magics and Desktop Agent that you are currently using.
Record a video of the issue occurring. Make sure the system clock is visible in the recording.
State if any of the troubleshooting steps resolved the issue.